Welcome to TRC-The Resource Connection LLC. TRC-The Resource Connection LLC provides products and services to you subject to the following conditions. If you visit or shop at TRC-The Resource Connection LLC, you accept these conditions. Please read them carefully.

Ordering & Shipping Policies

When you order from TRC-The Resource Connection LLC

Security:

When you place orders, we offer the use of a secure server for all credit card information you input before it is sent to us. Credit card transactions are handled by a third-party financial institution CardService International, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. Cardservice International Internet uses the most advanced gateway in the industry. The First Data Gateway protects data with 128-bit Secure Sockets Layer (SSL) encryption and includes a fraud screen of each transaction submitted.

Accepted Credit Cards:

TRC-The Resource Connection LLC accepts the following credit cards:

  • VISA
  • MasterCard
  • American Express
  • Discover

credit cards accepted by TRC




Sales Tax:

Florida state residents will be charged sales tax on products purchased according to the county they live in.

Shipping/Handling Charges Within the United States:

We depend on FedEx® Express, the world's largest express transportation service, to deliver your product on time when order are in stock and ship directly from TRC.

In stock items will be shipped within 24 business hours or less.  We now offer 4 levels of shipping, ground, 2 day, express saver, standard overnight. Shipping fees are detailed during the purchasing process and based upon quantity of materials, cost and destination.

Our Returns Policy:

Within 10 days of receipt of your order, you may return any materials damaged during the shipping process for replacement.

  • Due to the consumable nature of training materials all sales are final.

Please note that we can process returns only for items purchased from TRC-The Resource Connection LLC.

Product Replacement:

We will notify you via e-mail when your replacement order has shipped.

Privacy Policy:

At TRC-The Resource Connection LLC, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.
What information do we collect and how do we use it?

  • When you order, we need to know your name, e-mail address, phone, billing address, shipping address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.
  • When you use our “contact us” or “Feedback” form requesting information from us we only require your name, phone and e-mail address — which we use to send the information you requested. The other information is simply to help us understand you better so we can make your experience with us more enjoyable and productive.
  • From time to time we may use your e-mail address to inform you of news regarding TRC-The Resource Connection LLC. We do not sell or share any information with other organizations / businesses.

TRC & Product Policies

TRC-The Resource Connection LLC Policies

Your Consent:

By using our web site, you consent to the collection and use of this information by TRC-The Resource Connection LLC. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

License & Site Access:

TRC-The Resource Connection LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of TRC-The Resource Connection LLC.  This license does not include any resale or commercial use of this site or its contents. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of TRC-The Resource Connection LLC.  You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TRC-The Resource Connection LLC without express written consent. You may not use any meta tags or any other "hidden text" utilizing TRC-The Resource Connection LLC's name or trademarks without the express written consent of TRC-The Resource Connection LLC. Any unauthorized use terminates the permission or license granted by TRC-The Resource Connection LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of TRC-The Resource Connection LLC so long as you/your organization is not a competitor and the link does not portray TRC-The Resource Connection LLC, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of TRC-The Resource Connection LLC’s logo or other proprietary graphic or trademark as part of the link without express written permission.

Liability:

This site is provided by TRC-The Resource Connection LLC on an "as is" and "as available" basis. TRC-The Resource Connection LLC makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

Disclaimer of Warranty:

To the full extent permissible by applicable law, TRC-The Resource Connection LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.  TRC-The Resource Connection LLC does not warrant that this site, its servers, or e-mail sent from TRC-The Resource Connection LLC are free of viruses or other harmful components. TRC-The Resource Connection LLC will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Indemnification:

You agree to indemnify, defend and hold harmless TRC-The Resource Connection LLC and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys' fees and expenses), claims, damages and liabilities related to or associated with your use of the web site and any violation of these terms by you.

Jurisdiction:

By accessing this web site, you agree that any disputes or matters arising out of or related to your viewing or use of this web site shall be governed under the laws of the State of Florida without regard to the conflict of laws.  Jurisdiction of any arbitration or court proceeding will be held in Orange County, Florida.

Copyright:

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TRC-The Resource Connection LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of TRC-The Resource Connection LLC and protected by U.S. and international copyright laws.

Trademarks:

TRC-The Resource Connection LLC and other marks indicated on our site are registered trademarks of TRC-The Resource Connection LLC or its subsidiaries, in the United States and other countries. TRC-The Resource Connection LLC’s trademarks and trade dress may not be used in connection with any product or service that is not TRC-The Resource Connection LLC’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TRC-The Resource Connection LLC. All other trademarks not owned by TRC-The Resource Connection LLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TRC-The Resource Connection LLC or its subsidiaries.

Children:

TRC-The Resource Connection LLC does not sell products for purchase by children. We sell products for purchase by adults 18 and older.. If you are under 18, we do not recommend using our products.

Changes:

This policy governs your visit to TRC-The Resource Connection LLC. We reserve the right to make changes to our site, policies, and these conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Last Update:

These Terms and Conditions were last updated January 2015.

Any Questions or Requests please contact us:

E-mail:TRC-The Resource Connection LLC
Telephone: (407) 426-0511 Toll Free: (888) 426-0511