The Profile

Personal Listening Profile Paper Version

Use the Personal Listening Profile® as good communication is one of the most valued skills in the workplace. And effective listening is basic to communicating productively inside the organization and meeting the competitive challenges outside. The Personal Listening Profile helps people become active, purposeful listeners in a wide variety of situations for more productive communication.

Discover the Impact of Five Listening Approaches with the Personal Listening Profile

It's estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications! The biggest factor contributing to such miscommunication is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile research describes five listening approaches:

  • Appreciative: listens in a relaxed manner, seeking enjoyment, entertainment or inspiration
  • Empathic: listens without judging, is supportive of speaker and learns from the experiences of others
  • Comprehensive: listens to organize and make sense of information by understanding relationships among ideas
  • Discerning: listens to get complete information, understand main message and determine important details
  • Evaluative: listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs

The Personal Listening Profile helps people in your organization:

  • discover their natural approach to listening
  • capitalize on their listening strengths
  • learn how listening approaches impact listening effectiveness
  • improve their ability to understand the purpose of different communications
  • use listening approaches appropriate to the communication
  • overcome listening barriers and reduce conflict
  • enhance individual and team performance

Effective Communication is Built on Effective Listening

The Personal Listening Profile also helps people to see that their preferred listening approach may not be appropriate to every situation. They learn when and how to adopt another listening approach for more successful communication.

Learn to Listen

The Personal Listening Profile offers a proven, empowering process for individual and organizational learning:
  • Confidential, self-directed scoring and interpreting process that actively engages learner in the context of personal experience
  • Simplifies complex issues to increase understanding
  • Creates a common language for problem-solving in the organization
  • Assesses personal strengths
  • Identifies five listening approaches and their appropriate use in different communication situations
  • Highlights specific areas for improving listening skills
  • Based on current research, meeting highest standards of instrumented learning reliability and validity
  • Cost-effective and flexible resource that can be administered separately or within a broader program

Listen to Learn

The Personal Listening Profile helps people to explore, understand and improve their listening skills as they:
  • Discover their “listening approach” or their natural way of listening
  • Learn how listening approaches impact listening effectiveness
  • Capitalize on their listening strengths
  • Explore other listening approaches and their appropriate use in different communication situations
  • Develop a willingness to listen actively and positively
  • Improve their ability to understand the purpose of different communications and respond appropriately
  • Overcome communication barriers
  • Increase trust and reduce conflict
  • Enhance individual and team performance
  • Foster a positive listening environment

The Facilitation System

Personal Listening Profile® Facilitation System

Discover the Impact of Different Listening Approaches
Behavioral research shows that people approach listening with different purposes and motivations. The Personal Listening Profile helps people discover their most natural approach to listening and gain insight into the listening approaches of others. Participants will discover that their preferred listening approach may not be appropriate to every situation, and learn how to adopt another listening approach for more successful communication.

The Personal Listening Profile identifies five listening approaches:

  1. Appreciative
  2. Empathic
  3. Comprehensive
  4. Discerning
  5. Evaluative

Lessons included for EPIC Version Personal Listening Program Overview

  1. Introduction
  2. Understanding What Influences Listening
  3. Identifying Your Listening Approach
  4. Exploring Strengths and Challenges
  5. Recognizing When to Use Approaches
  6. Understanding Communication Gaps
  7. Recognizing the Behaviors of Each Listening Approach
  8. Improving Your Listening Skills
  9. Wrap Up

Lessons included for Paper Version

  1. Introduction
  2. Recognizing Communication Barriers
  3. Identifying Your Listening Approach
  4. Understanding Your Listening Approach
  5. Considering Others When You Communicate
  6. Improving Your Listening Skills
  7. Practicing Effective Listening
  8. Wrap Up

Support materials include:

  • Template files for handouts and table tent cards
  • Personal Listening Profile Facilitator Kit Program Overviews
  • Personal Listening Profile Facilitator Kit User Guide
  • Frequently Asked Questions
  • Sample Personal Listening Profile (EPIC version)
  • Sample Personal Listening Profile Facilitator Report
  • Personal Listening Profile Research Report

The Personal Listening Profile Facilitator Kit provides everything you need to conduct an engaging classroom training program, including

  • Leader's guide in MS Word®
  • PowerPoint presentation with video and/or audio
  • Participant handouts in Word

Participants will

  • Understand the role that listening plays in communication effectiveness
  • Identify their natural approaches to listening and their strengths and challenges
  • Plan specific ways they can improve their listening skills

The Personal Listening Profile Facilitator Kit includes classroom training lesson plans in a modular format, allowing you to customize your program to include only lessons relevant to your training needs. The Facilitator Kit is delivered on a USB drive, and supports both versions of the Personal Listening Profile – the EPIC version and the paper version.

Online Version

Personal Listening Profile® Online

Personal Listening Profile Online Version

The 16 page Personal Listening Profile Online Report includes a Communication Gap Analysis, an at-a-glance look at how the respondent's strengths and weaknesses relate to the intended message of the speaker. Another great new feature is enhanced action planning, which encourages people to reflect on how their listening style interacts with that of others and helps them develop strategies for reducing miscommunication with these specific people.

Sample/Research Reports

Research Report

Personal Listening Profile Product Brochure

Facilitation System Program Overviews

Online Version Available View Sample Reports