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AccuVision™ Selection & Development Systems

AccuVision is a video based series of assessment systems that help you select the "BEST" people for your AccuVision Modelbusiness. These systems measure the job-related skills and abilities required to be successful in today's work environment. AccuVision can be administered by anyone within your organization using a VCR, monitor, and computer.

The participant views job simulations then selects and records behavioral option that reflects how he/she would complete the interaction as the job-holder. Upon completion, the data is entered and transmitted to a host computer for scoring. Feedback is received within two minutes with a printed report available at your convenience.

Many companies are now successfully using AccuVision to improve:

  • their selection process
  • enhance their training and development efforts
  • conduct one-on-one coaching sessions
  • Customer Service
  • Office Skills
  • Retail
  • Sales
  • Supermarket
  • Supervisory / Managerial
  • Teller
  • Workforce
  • Workplace
  • Support Documents

AccuVision Customer Service System

The AccuVision Customer Service System measures skills and abilities of personnel in customer service/customer contact positions. The skills measured by this system include:

  • Customer Relations - To create and maintain a positive company image by interacting with others in a polite, professional, and proactive manner.
  • Judgment - To make sound decisions regarding the application of policies and guidelines, as well as, developing solutions for dealing with problem situations.
  • Solicits New or Additional Business - To effectively solicit new or additional business from customers, as well as, retain business of existing customers.

System Description

The AccuVision Customer Service System is composed of 20 video simulations depicting job relevant situations in which an employee is shown interacting with a customer or a peer. Both face-to-face and telephone interactions are included in the system. At a critical point in each simulation, the participant is asked to choose one of four behavioral options corresponding to what he/she would do if they were in the situation. Each behavioral option is presented on screen in text format and acted out on the video. This reduces the impact of reading ability, and standardizes the meaning of the textual choice for all participants. The test can be administered to individuals or groups in 66 minutes.

Validity Information

A concurrent validation study was conducted to determine the degree of correlation between incumbents' score on the AccuVision Customer Service System and their current on-the-job service performance. Over 900 incumbents employed across three different companies participated in the study. These incumbents had performance ratings filled out by their supervisors and then took the test. The correlation between on-the-job performance ratings and the AccuVision system was .38. This marked improvement over traditional employment interview validity correlation, which typically range from .12 to .20, and provides four times the prediction compared to the typical interview.

EEOC considerations were assessed in the validation study, and results showed that there were no differences on test performance among different groups (i.e., females, males, blacks and whites).

For purchase information and to determine if the Customer Service System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.

 

AccuVision Office Success Skills

The Office Success Skills System measures skills and abilities of secretarial and clerical personnel. The skills measured include:

  • Customer Relations - To effectively deal with internal and/or external customers in an interpersonally sensitive manner.
  • Organizing and Prioritizing - To effectively establish priorities and coordinate work activities for self and others. Problem Solving - To generate quality solutions for dealing with problems and interpersonal conflicts.
  • Proofreading - To accurately identify errors in grammar, word usage, etc., in typewritten materials.
  • Attention to Detail - To properly attend to detail by identifying errors despite time pressures.

System Description

The AccuVision Office Success Skills System is composed of three different sections, all of which are presented on video tape. There is an interactive section, a proofreading section, and a number matching section.

The interactive section contains 12 video simulations depicting job relevant situations in which an employee is shown interacting with a customer or a peer. Both face-to-face and telephone interactions are included in the system. At a critical point in each simulation, the participant is asked to choose which of the behavioral options he/she feels is the most effective way of dealing with the situation, and which of the options is the least effective way of dealing with the situation. Each behavioral option is presented on screen in text format and acted out on the video. This reduces the impact of reading ability, and standardizes the meaning of the textual choice for all participants.

The AccuVision Office Success Skills System is very easy and time efficient to administer. The system can also be administered to a large group of people in a single testing session. And the testing session and scoring procedure can be administered by virtually anyone within the organization; it does not need to be someone who is proficient in testing or computers. The test can be administered in one hour.

Validity Information

A concurrent validation study was conducted to determine the degree of correlation between incumbents' scores on the AccuVision Office Success Skills System and their current on-the-job performance. Over 300 incumbents participated in the validation study. These incumbents had performance ratings filled out by their supervisors and then took the test. The correlation between on-the-job performance ratings and the AccuVision System was .51. This is a marked improvement over traditional employment interview and paper-and-pencil validity correlation, which typically range from .12 to .20, and provides four times the prediction compared to the typical interview.

EEOC considerations were assessed in the validation study, and the system was found to predict equally well for all groups (i.e., females, males, blacks, whites, etc.).

For purchase information and to determine if the Office Success Skills System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.

 

AccuVision Retail System

The Retail System measures a variety of job related skills. Specifically, the Customer Relations Module measures a Sales Associate's ability to initiate customer contact, build customer relations and make appropriate decisions. The Sales module measures the associate's ability to determine customer needs, build and close the sale. The skills measured by this system include:

Interactive Customer Relations Skills

  • Initiating Customer Contact
    To determine customer needs for a product/service by listening and asking questions, as well as accurately explaining the benefits of the product/service. Included is the ability to create a positive company image by interacting with others in a polite, professional, and proactive manner.
  • Building Customer Relations
    To guide and coordinate the activities of others to meet customer needs and enhance customer satisfaction.
  • Decision Making/Judgment
    To make sound decisions regarding the application of policies and guidelines, as well as develop solutions for dealing with problem situations. Included is the ability to refer sensitive or difficult customer situations to management personnel or a more senior sales associate.

Interactive Sales Skills

  • Determining Customer Needs
    Facilitating the sales process by listening and asking questions to: obtain information about the customer's needs for the product/service and identify any areas of concern the customer may have.
  • Building the Sale
    Guiding and coordinating the activities of others to meet customer needs and enhance customer satisfaction. Included is the ability to identify additional sales opportunities and motivate customers to return for future purchases.
  • Closing the Sale
    Making recommendations/proposals, being persistent, overcoming resistance, and closing the sale.

System Description

  • Developed in partnership with National Retail Institutes (NRF) National Job Skill standards for professional retail sales associates.
  • Comprised of video simulations, each depicting a realistic retail sales situation and four possible response options.
  • Provides a feedback report that details the participant's probability of success, strengths, and developmental needs
  • Generates a structured interview guide based on participant's responses.
  • Target time for this video assessment is approximately one hour.
    • Within this hour participants will complete two or three sections:
      • 1) Customer Relations and or / Sales video situations and
      • 2) the Train-ability section

Validity Information

Officially recognized by the National Retail Federation (NRF). By design, the National Retail Federation's Job skill standards form the foundation of the AccuVision Retail system. In fact, the NRF has officially recognized the AccuVision Retail System as one that measures and trains specifically to it's identified job skill standards.

The Retail System is in compliance with the ADA and EEOC requirements.

For purchase information and to determine if the Retail System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.

AccuVision Sales System

The Sales System measures skills and abilities of salespeople in a number of situations selling a variety of goods and services. Skills measured include:

  • Motivation - Personal preferences and attitudes (e.g., preferences regarding job climate, rewards and benefits, team work, etc.) toward the job requirements of sales positions.
  • Analyzing Customer Needs - To facilitate the sales process by using questions to: obtain information about the customer's business situation/goals; identify areas of customer concern or disagreement; and identify additional sales opportunities.
  • Active Listening - To understand and retain both factual information and implied meanings communicated by customers.
  • Managing the Sales Process - To guide and coordinate the activities of others to meet customer needs and enhance customer satisfaction.
  • Influencing and Closing - To make recommendations/proposals, persistence, overcoming resistance, and closing the sale.

System Description

The AccuVision Sales System is composed of three different sections, all of which are presented on video tape. There is an interactive section, a work preferences section, and a listening section. The AccuVision Sales System focuses on business-to business selling situations. It depicts salespeople in a number of situations selling a variety of goods and services.

The interactive section contains 14 video simulations depicting job relevant situations in which a sales professional is shown interacting with a customer, a peer, a supervisor, etc. At a critical point in each simulation, the participant is asked to choose which of the behavioral options he/she feels is the most effective way of dealing with the situation, and which of the options is the least effective way of dealing with the situation. Each behavioral option is presented on screen in text format and acted out on the video. This reduces the impact of reading ability, and standardized the meaning of the textual choice for all participants.

The test can be administered, to individuals or groups, in one hour and 20 minutes.

Validity Information

A concurrent validation study was conducted to determine the degree of correlation between incumbents' score on the AccuVision Sales System and their current on-the-job performance. Over 400 incumbents, employed across 22 different companies, participated in the study. These incumbents had performance ratings filled out by their supervisors and then took the test. The correlation between on-the-job performance ratings and the AccuVision system was .41. In addition, each of the individual sections of the system also significantly correlated with on-the-job performance measures. The correlation between the interactive section and the job performance measure was .3, the correlation between the listening section and the job performance measure was .18, and the correlation between the work preferences section and the job performance measure was .16, and all correlations were significant at the .01 level. This system provides four times the prediction compared to the typical interview.

EEOC considerations were assessed in the validation study, and results showed that there were no differences on test performance among different groups (i.e., females, males, blacks and whites).

For purchase information and to determine if the Sales System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.

AccuVison Supermarket System

The Supermarket Customer Service System & the Supermarket Sales System measures the skills and abilities of personnel in customer service/customer contact positions. The skills measured by each system include:

Supermarket Customer Service System

  • Establishing and Maintaining Customer Loyalty - To optimize and increase customer retention through positive interactions with customers. Included here is accurately perceiving customer needs and/or problems and choosing a course of actions that will promote a positive store image.
  • Commitment to Quality - Pro-actively initiates action to provide customers and peers with assistance.
  • Decision Making/Judgment - Making sound decisions regarding the application of store activities and the need to refer sensitive or difficult customer situations to management personnel.

Supermarket Sales System

  • Analyzing Customer Needs - Clarifying customers' needs, concerns and potential receptivity to additional sales efforts.
  • Affecting Buying Decisions - Actively influencing customers to make specific purchases.

System Description

The AccuVision Supermarket Customer Service System is designed to measure the skills necessary for success in entry-level positions within a supermarket. The AccuVision Supermarket Customer Service System depicts job relevant situations in which an employee is shown interacting with a customer or a peer. Both face-to-face and telephone interactions are included in the system. At a critical point in each simulation, the participant is asked to choose one of four behavioral options corresponding to what he/she would do if they were in the situation. Each behavioral option is presented on screen in text format and acted out on the video. This reduces the impact of reading ability, and standardizes the meaning of the textual choice for all participants.

The test, with all sections, can be administered, to individuals or groups, in one hour and 38 minutes.

Validity Information

A concurrent validation study was conducted to determine the degree of correlation between incumbents' score on the AccuVision Supermarket Customer Service System and their current on-the-job service performance. AccuVision provides four times the prediction compared to the typical interview.

EEOC considerations were assessed in the validation study, and results showed that there were no differences on test performance among different groups (i.e., females, males, blacks and whites).

For purchase information and to determine if the Supermarket System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.

AccuVision Supervisory & Managerial Systems

The SMP Supervisory System and the Supervisory & Managerial System are designed to measure the skills and abilities of supervisors operating in either a service/manufacturing/production (Supervisory) or office (Supervisory & Managerial) environment. Skills measured include:

  • Team Building - The ability to motivate and encourage others to perform and participate.
  • Situational Style of Interaction - Effectiveness in determining whether to use a participative or directive style and effectiveness in actual use of the style, given the demands of a particular situation.
  • Influence - The ability to actively facilitate and guide the actions and thinking of others. Included here is the ability to guide the activities of others and provide coaching for improved performance.
  • Initiative - The willingness to take action, make decisions, and defend points of view when interacting with others over whom one has no formal authority.
  • Analysis & Problem Solving - The ability to identify problems and generate sound courses of action for dealing with them. Included here is the ability to effectively prioritize competing work activities and demands, identify operating and personnel issues that inhibit optimal performance, and determine quality courses of action for dealing with problem situations.

System Description

The AccuVision Supervisory & Managerial System is composed of 14 video simulations depicting job relevant situations in which a supervisor/manager is shown interacting with others. At a critical point in each simulation, the participant is asked to choose one of four behavioral options corresponding to what he/she would do if they were in the situation. Each behavioral option is presented on screen in text format and acted out on the video. This reduces the impact of reading ability, and standardizes the meaning of the textual choice for all participants. The AccuVision Supervisory & Managerial System is very easy and time efficient to administer. The system can also be administered to a large group of people in a single testing session. And the testing session and scoring procedure can be administered by virtually anyone within the organization; it does not need to be someone who is proficient in testing or computers.

The test can be administered in one hour and 45 minutes.

Validity Information

A concurrent validation study was conducted to determine the degree of correlation between incumbents' scores on the AccuVision Supervisory & Managerial System and their current on-the-job supervisory/managerial performance. Over 400 incumbents, across ten different companies, participated in the validation study. These incumbents had performance ratings filled out by their managers and then took the test. The correlation between on-the-job performance ratings and the AccuVision System was .41. This is a marked improvement over traditional employment interview validity correlations, which typically range from .12 to .20, and provides four times the prediction compared to the typical interview.

EEOC considerations were assessed in the validation study, and the system was found to predict equally well for all groups (i.e., females, males, blacks, whites, etc.).

For purchase information and to determine if the Supervisory & Managerial System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.

AccuVision Training Series

The AccuVision Training Series (ATS) is a highly focused program aimed at improving the core competencies of supervisors and managers in both team-oriented and traditional work environments.

Flexible and Easy to Use Delivery Options

  • Five independent, one-day training modules or one full week training program.
  • Facilitator led and self-study versions available.
  • Easily customized to fit organizational needs.

What is ATS?Comprised of five, one-day training modules each focuses on a critical management skill.

  • Utilizes a learning-by-doing approach to skill development.
  • Critical skill behaviors are demonstrated via video-based modeling.
  • Allows participants to practice during role-plays and receive feedback from others.
  • Features real life examples and relevant case studies.
  • Places emphasis on applying learned behaviors back on the job.
  • Available for either an office or plant environment.

How Can ATS Be Used?

  • Train new supervisors and managers.
  • “Raise the bar” for experienced supervisors and managers.
  • Provide “readiness for supervision” training.

Why Use ATS?

  • Increased productivity and performance.
  • Creates a continuous learning environment.
  • Builds supervisory and managerial “bench-strength”.
  • Allows for targeted skill development.

Diagnose Your Needs

Effective training strategies are not based simply on sound training materials. Instead, a pre-training, diagnostic process should be used to identify the actual training needs of individuals. AlignMark offers a comprehensive pre-training diagnostic assessment process comprised of the AccuVision Supervisory and Managerial System ( a video-based, job simulation assessment tool), and the AlignMark 360º Management Skills Survey process. Used in combination, these diagnostic tools will clearly identify and define the training needed to improve job performance.

Certify Your Results

Most organizations strive to document the return on their training investment. AlignMark's Knowledge Assessment Systems will enable you to...

  • Hold participants accountable for training.
  • Measure the direct impact of training on performance.
  • Provide additional developmental feedback.
  • Periodically measure participants' proficiency levels.

Summary of AccuVision Training Series Modules

  1. TEAM BUILDING
    The ability to motivate and encourage others to perform and participate.
  2. SITUATIONAL STYLE OF INTERACTION
    Effectiveness in determining whether to use a participative or directive style given the demands of a particular situation.
  3. INFLUENCE
    The ability to actively facilitate and guide the actions and thinking of others and provide coaching for improved performance.
  4. INITIATIVE
    The willingness to take action, make decisions, and defend points of view when interacting with others.
  5. ANALYSIS AND PROBLEM SOLVING
    The ability to identify problems and generate sound courses of action for dealing with them. Included is the ability to effectively prioritize competing work activities, identify issues that inhibit optimal performance, and determine quality courses of action.

 

AccuVison Teller & Financial Service System

The Teller & Financial Services System measures the skills and abilities of tellers and new account representatives. Skills measured include:

  • Judgment - To effectively apply general operating policies and procedures to customer situations and to effectively establish work priorities.
  • Customer Relations - To create and maintain a positive company image by interacting with others in a polite, professional, and proactive manner.
  • Solicits New or Additional Business - To effectively solicit new or additional business from customers or potential customers.
  • Identifies Customers' Dissatisfaction - To recognize potential causes of customer dissatisfaction.
  • Attention to Detail - To properly attend to detail by identifying errors and discrepancies in transactions and other numerical records.
  • Math Ability (optional section) - To accurately perform and understand basic numerical computations.

System Description

The AccuVision Teller & Financial Services System is composed of four different sections, all of which are presented on video tape. There is an interactive section, a transaction processing section, a number matching section, and a math section. The interactive section contains 13 video simulations depicting job relevant situations in which an employee is shown interacting with a customer or a peer. Both face-to face and telephone interactions are included in the system. At a critical point in each simulation, the participant is asked to choose which of the behavioral options he/she feels is the most effective way of dealing with the situation, and which of the options is the least effective way of dealing with the situation. Each behavioral option is presented on screen in text format and acted out on the video. This reduces the impact of reading ability, and standardized the meaning of the textual choice for all participants.

The AccuVision Teller & Financial Service System is very easy and time efficient to administer. The system can also be administered to a large group of people in a single testing session. And the testing session and scoring procedure can be administered by virtually anyone within the organization; it does not need to be someone who is proficient in testing or computers.

The test can be administered in one hour.

Validity Information

A concurrent validation study was conducted to determine the degree of correlation between incumbents' scores on the AccuVision Teller & Financial Services System and their current on-the-job performance. Over 1000 incumbents participated in the validation study. These incumbents had performance ratings filled out by their supervisors and then took the test. The correlation between on-the-job performance ratings and the AccuVision System was .42. This is a marked improvement over traditional employment interview and paper-and-pencil validity correlations, which typically range from .12 to .20, and provides four times the prediction compared to the typical interview.

EEOC considerations were assessed in the validation study, and the system was found to predict equally well for all groups (i.e., females, males, blacks, whites, etc.).

For purchase information and to determine if the Teller & Financial Service System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.

AccuVision Workforce Readiness System

Improve your success rate when hiring entry level team members.

The AccuVision Workforce Readiness System is a unique selection and development assessment tool that consists of 2 modules. Each module can be administered in approximately 30 minutes. The Workforce Readiness System uses job simulation, video and computer technologies to capture the skills and abilities required for success in entry level, healthcare, customer service, customer contact, retail and food service positions.

System Description

Module I — Customer Care measures the following skills:

  1. Customer Relations
    Communicates in a positive manner, especially when handling complaints or conflict; efficiently obtains additional resources as needed to satisfy customer needs.
  2. Decision Making
    Makes sound decisions when carrying out company policies and guidelines, develops solutions for customer problems, recognizes the limits of own authority and knows when a customer problem should be referred to others.
  3. Commitment to Quality
    Works and communicates with clients and customers to satisfy their expectations; actively listens to customers to avoid misunderstandings.

Module II — Personal Qualities measures the following skills:

  1. Personal Qualities
    Recognizes the ethical limits of a situation and won't exceed those limits.
  2. Responsibility
    Exerts a high level of effort and perseverance toward goal attainment; works hard to become excellent at doing tasks by setting high standards, paying attention to details, working well and displaying a high level of concentration even when assigned an unpleasant task; displays high standards of attendance, punctuality, enthusiasm, vitality, and optimism in approaching and completing tasks.
  3. Self-Esteem
    Exhibits self-control and responds to feedback unemotionally and non-defensively; is a self-starter.
  4. Self-Management
    Assesses own knowledge, skills, and abilities accurately; sets well-defined and realistic personal goals; monitors own progress toward goal attainment, and motivates self through goal achievement.
  5. Sociability
    Demonstrates understanding, friendliness, adaptability, empathy and politeness in new and on-going group setting; asserts self in familiar and unfamiliar social situations, relates well to others; responds appropriately as the situation requires; takes an interest in what others say and do.

What is the AccuVision Workforce Readiness System?

  • A video based selection and development assessment system that measures up to 8 essential skills desirable in today's entry level work positions.
  • Comprised of video simulations, each depicting a realistic customer care situation and four possible response options.
  • Provides a feedback report that details the participant's probability of success, strengths, and developmental needs.
  • Generates a structured interview guide based on the participant's responses.

How can the AccuVision Workforce Readiness System be used?

  • Selection of entry level workforce candidates.
  • Benchmark current skill levels against a national database.
  • Identify the strengths and developmental needs of existing personnel.
  • Integrates into the existing Human Resource strategy.

Why use the Workforce Readiness System?

  • Greater accuracy in hiring and promotional decisions.
  • Reduces employee turnover.
  • Streamlines the selection process.
  • Predicts job performance four times as well as a typical interview.
  • Compliance with the ADA and EEO requirements.

Flexible and easy to use

  • Can be used as a stand-alone tool or as part of an overall evaluation process.
  • Administratively simple, requires minimal training.
  • Can be administered individually or to large groups.
  • Responses are computer scored and results are immediately available via web or modem.
  • Customer service support is available 24 hours a day, 7 days a week.

For purchase information and to determine if the Customer Service System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.

 

AccuVision Workplace Success Skills System

The Workplace Success Skills System measures skills and abilities of personnel in manufacturing, industrial and service trades. The skills measured by this system include:

  • Facilitation - Motivating and encouraging others in the work group to participate and perform.
  • Influence - Actively guiding the actions and thinking of others.
  • Commitment to Quality - Taking action to insure the quality of work performed by self and others.
  • Customer Service Orientation - Taking action to meet or exceed the performance expectations of others.
  • Problem Solving - Exercising sound judgment and reason in determining courses of action to pursue.
  • Listening - Understanding factual information and implied meanings presented orally.

System Description

The AccuVision Workplace Success Skills (WSS) is designed to measure the skills necessary for success in entry-level hourly jobs in a variety of industries. The system's design features and embedded skills assess a majority of the basic skills specified within the Secretary's

Validity Information

A concurrent validation study was conducted to determine the degree of correlation between incumbents' score on the AccuVision Workplace Success Skills System and their current on-the-job service performance. The validation study included a total of 663 incumbents across 9 different organizations in various industries who were tested and had job performance data collected on them. While each section was designed to measure unique and independent skills, also examined was the prediction of job performance based on all five modules. Therefore a correlation was calculated between the total score on all five sections and overall job performance. The correlation was .33, p <.05. This shows that all sections combined also significantly and accurately predict overall job performance. This system provides four times the prediction compared to the typical interview.

EEOC considerations were assessed in the validation study, and results showed that there were no differences on test performance among different groups (i.e., females, males, blacks and whites).

Commission On Achieving Necessary Skills (SCANS) Report recently published by the U.S. Department of Labor. The WSS has 5 distinct sections, each designed to tap to unique job-related skills and abilities. The scenario overviews for all modules were design to include the majority of critical tasks and represented a mix of scenarios for the positions. Each of the sections can be used alone or combined with others to meet the specific needs of any organization.

The test, with all sections, can be administered, to individuals or groups, in 1 hour and 50 minutes.

For purchase information and to determine if the Workplace Success Skills System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.

 

Comparability Forms

Customer Service System Comparability Report
Office Success Skills System Comparability Report
Retail System Comparability Report Customer Relations Module
Retail System Comparability Report Sales Module
Sales System Comparability Report
Supermarket System Comparability Report
Supervisory System (SMP) Comparability Report
Supervisory & Managerial System (SMS) Comparability Report
Teller Financial Services System Comparability Report
Workforce Readiness System Comparability Report Customer Care Module
Workforce Readiness System Comparability Report Personal Qualities Module
Workplace Success Skills System Comparability Report

Sample Reports

Applicant Sample Feedback Reports

Customer Service System Applicant Feedback Report
Office Success Skills System Applicant Feedback Report
Retail System Applicant Feedback Report
Sales System Applicant Feedback Report
Supermarket System Applicant Feedback Report
Supervisory System (SMP) Applicant Feedback Report
Supervisory & Managerial System (SMS) Applicant Feedback Report
Teller Financial Services System Applicant Feedback Report
Workforce Readiness System Applicant Feedback Report Customer Care Module
Workforce Readiness System Applicant Feedback Report Personal Qualities Module
Workplace Success Skills System Applicant Feedback Report

Incumbent Sample Feedback Reports

Customer Service System Incumbent Feedback Report
Office Success Skills System Incumbent Feedback Report
Retail System Incumbent Feedback Report
Sales System Incumbent Feedback Report
Supervisory System (SMP) Incumbent Feedback Report
Supervisory & Managerial System (SMS) Incumbent Feedback Report
Teller Financial Services System Incumbent Feedback Report
Workplace Success Skills System Incumbent Feedback Report

Group Sample Reports

Customer Service System Group Report
Office Success Skills System Group Report
Sales System Group Report
Supervisory System (SMP) Group Report
Supervisory & Managerial System (SMS) Group Report
Teller Financial Services System Group Report
Workplace Success Skills System Group Report

Interview Guides

Customer Service System Interview Guide
Office Success Skills System Interview Guide
Retail System Interview Guide
Sales System Interview Guide
Supermarket System Interview Guide
Teller Financial Services System Interview Guide
Workplace Success Skills System Interview Guide