Understanding Behavioral Styles for
Customer Service Online Course
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Volume Pricing Available for Quantities of 100-2499 |
Once your order is processed you will receive an e-mail with the URL and Access Code necessary for completing this Course.
- Course Description
- Course Overview
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An Interactive Online Self-Paced Course
Improving your communications and effectiveness when interacting with customers
Customer Service relationships often depend on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Although you try to treat everyone equally, individual customers react to you differently, with uneven results. How can you improve your effectiveness?
The answer is understanding behavioral styles. People are different. The more quickly you can establish what someone is like, the more effectively you can communicate with them.
Realizing what a person's behavioral style reveals about them allows you to react appropriately, altering your own behavior to establish a positive relationship. This course will teach you about behavioral styles, and how to apply this knowledge to establish good customer service relationships rapidly and easily.
You'll start by gaining valuable insight into your own behavioral style. then, you'll learn to recognize and categorize the different styles of behavior you may encounter in others. As you gain practical experience, you will appreciate how personal styles impact your customer service interaction. By quickly adapting your behavior, you'll greatly increase your success with each customer.
Understanding Behavioral Styles for Customer Service gives you the skills to deal with everyone—even with people that are “challenging” or “difficult!”. These insights and techniques are also helpful when managing relationships outside of the workplace.
Course Overview
The eleven-lesson course can be taken at our own pace; average completion time is approximately two hours. Interactive graphics, audio, text, animation, quizzes and practical application exercises make every lesson so engaging and entertaining, you will be astonished at how much you've learned!
Lessons
- Introduction
- Different Behavioral Styles
- DiSC Classic
- The Four Behavioral Styles
- Recognizing Behavioral Styles
- Behavioral Styles and Listening
- Improve Your Performance
- Reading and Reacting to People
- Determining Behavioral Style
- Practical Applications
- Knowledge Assessments
Requires purchase of one DiSC® Classic or DiSC PPSS report per participant.
Click on a link to learn more about the:
DiSC Classic Online,
DiSC Classic Paper Version
DiSC In-Depth Software Report Online
