Reinforcing Your Understanding of Behavioral Styles for Customer Service Online Course
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Volume Pricing Available for Quantities of 100-2499 |
Once your order is processed you will receive an e-mail with the URL and Access Code necessary for completing this Course.
- Course Description
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An Online Self-Paced Reinforcement Tool
A refresher course for people who have completed the DiSC® Classic Profile or another Inscape Publishing DiSC assessment. We recommend that you have access to or a copy of the DiSC Profile you have already taken.
In this course a Customer Service person already familiar with DiSC will reinforce their understanding of their own behavioral style and use this knowledge to enhance their communication skills and increase their productivity.
Course Objectives
Reinforcement tools are a cost-effective way to protect the investment you have made in training. Repetitive exposure to training is the single most effective way to solidify knowledge. Reinforcing Your Understanding of Behavioral Styles for Customer Service is an ideal follow-up for reinforcing DiSC training and the Personal Profile System.
This 45-minute refresher course will help keep you current with the concepts and practical application of the DiSC behavioral style methodology. You will learn to adapt unique strategies for interacting with other team members. This course can be taken anytime after initial training and as frequently thereafter as desired.
Course Overview
The four-lesson course is designed to be taken at your own pace and can be completed in approximately forty-five minutes. the course is designed and developed to be highly engaging, entertaining and educational. Each lesson includes the use of interactive, graphics, audio, text, animation, exercises and practical application of the knowledge gained.
This re-enforcement tool consists of the following lessons:
- Recognizing Behavioral Styles
- Improve Your Performance
- Reading and Reacting to People
- Practical Application
References to Behavioral Styles are based on the DiSC Classic Profile, Inscape Publishing Inc. Minneapolis, MN.
