Establishing
Credibility and Trust
for Customer Service Online Course
 |
Volume Pricing Available for Quantities of 100-2499 |
Once your order is processed you will receive an e-mail with the URL and Access Code necessary for completing this Course.
- Course Description
- Course Overview
- Learn More
An Interactive Online Self-Paced Course
How to build strong customer relations based on integrity and respect
Your prefer to do business with someone who is likeable and dependable. So do your customers. Customer service is really about earning the trust of your customer. Whether your company is large or small—regardless of its reputation or the service situation—it's that one-on-one interaction that has the greatest power to enhance (or destroy) the customer relationship. This makes knowing how to build rapport and maintain trust crucially important.
This course will show you the characteristics that people look for (both deliberately and unconsciously) when they are evaluating a person's trustworthiness. You'll learn elements that contribute to professional credibility. And how being able to listen, respond and pace yourself appropriately enhances your ability to quickly establish rapport with new customers.
Decisions to stay with one vendor or supplier require all the people who
come in contact with the 
customer
to establish some level of credibility and trust. Establishing positive credibility
and trust allows customer service people a better opportunity to create longer
term business relationships. This course will discuss what you can do to
intentionally build trust and confidence with your customers.
As you apply the skills found in Establishing Credibility and Trust for Customer Service during actual service calls, you will find yourself becoming more adept at forging and maintaining customer relationships that are open, productive and effective. These skills and insights are useful in building relationships outside of the workplace as well.
Course Overview
The nine-lesson course can be taken at your own pace; average completion time is approximately two hours. Interactive graphics, audio, text, animation, quizzes and practical application exercises make the lessons engaging and entertaining—you may be surprised at how much you've learning!
Included in this course is the Personal Listening Profile®, created by Inscape Publishing Inc. This instrument will assess your natural listening preferences and provide you with tips to improve our listening skills. This is a critical element of establishing credibility and trust.
Lessons:
- Overview
- Credibility
- Rapport
- Four Elements of Trust
- Pacing
- Listening
- Feedback
- Summary
- Knowledge Assessment
