Customer Service
Training and Development
Subscription
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Volume Pricing Available for Quantities of 100-2499 |
Once your order is processed you will receive an e-mail with the URL and Access Code necessary for completing this Training Subscription.
- Course Description
- Course Overview
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Maximizing customer service potential makes the difference between customer dissatisfaction, and customer delight
Is your customer service team ready to face today's business challenges?
Customer service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative hold extraordinary influence over the customer's relationship with a company.
Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century and what this subscription is all about.
Course Overview
Subscribers will focus on:
- How to Deal with Difficult People
- How to Interact with People to Help Them Feel more Comfortable and Satisfied in Customer Service Situations
- How to Ask the Best Questions to Help the Customer
- How to Deal Effectively with Complaints, Resistance and Objections
- Negotiating a Win-Win
- Gaining Commitments to Action
Includes 12 months access to the following courses:
- Understanding Behavioral Styles for Customer Service
- Establishing Credibility & Trust for Customer Service
- Questions Are The Answer for Customer Service
- Customer Focused Sales Interviews
- Handling Customer Complaints
- Win-Win Negotiations
- Gaining Commitments to Action/Closing
