Customer Focused
Sales Interviews
Online Course
 |
Volume Pricing Available for Quantities of 100-2499 |
Once your order is processed you will receive an e-mail with the URL and Access Code necessary for completing this Course.
- Course Description
- Course Overview
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An Interactive Online Self-Paced Course
The Heart of the Customer Focused Selling Process
A Sales Interview establishes the type of relationship you have with your client. Think about it: would you rather buy from an adversary, or an ally? Are you competing with your clients, or collaborating?
A good customer relationship begins by listening and asking questions
that reveal what your 
prospective client needs. You can only provide the client
with a valuable solution if you know what the client wants. As obvious as this
may seem, it isn't the way many people try to sell. In many companies, all
too often, selling is focused on pushing the product or service on a prospect.
The Customer Focused Sales Interview
- Creates interest and credibility by centering discussion on your client's issues
- Uncovers needs, goals, priorities, and a personal win
- Sets the stage for a customer-focused solution
By assembling and prioritizing your Customer's Facts, Issues, Needs, and Dreams.This course teaches a professional “sales interview process”. You will learn the probing and questioning skills required to discover a prospect's important business needs, goals, priorities and their personal win. This course provides you with structured professional sales interviewing techniques and will help you establish credibility, and qualify opportunities more effectively, saving time and increasing productivity.
Course Overview
The seven-lesson course can be taken at your own pace; average completion is approximately two hours. Interactive graphics, audio, text, animation, assessments and quizzes, and practical application exercises keep the lesson engaging and entertaining. You will be astonished at how much you've learned.
Lessons:
- Introduction
- Questions are the Answer
- Overview of the F.I.N.D.™ (Facts, Important Issues, Needs, & Dreams) System
- F.I.N.D.™ System in Detail
- After the Sales Interview
- F.I.N.D.™ Interview Example
- Practical Application of Knowledge
