AccuVision Workforce Readiness System

System Description

Module I — Customer Care measures the following skills:

1. Customer Relations
   Communicates in a positive manner, especially when handling complaints or conflict; efficiently obtains additional resources as needed to satisfy customer needs.
2. Decision Making
   Makes sound decisions when carrying out company policies and guidelines, develops solutions for customer problems, recognizes the limits of own authority and knows when a customer problem should be referred to others.
3. Commitment to Quality
   Works and communicates with clients and customers to satisfy their expectations; actively listens to customers to avoid misunderstandings.

Module II — Personal Qualities measures the following skills:

1. Personal Qualities
   Recognizes the ethical limits of a situation and won't exceed those limits.
2. Responsibility
   Exerts a high level of effort and perseverance toward goal attainment; works hard to become excellent at doing tasks by setting high standards, paying attention to details, working well and displaying a high level of concentration even when assigned an unpleasant task; displays high standards of attendance, punctuality, enthusiasm, vitality, and optimism in approaching and completing tasks.
3. Self-Esteem
   Exhibits self-control and responds to feedback unemotionally and non-defensively; is a self-starter.
4. Self-Management
   Assesses own knowledge, skills, and abilities accurately; sets well-defined and realistic personal goals; monitors own progress toward goal attainment, and motivates self through goal achievement.
5. Sociability
   Demonstrates understanding, friendliness, adaptability, empathy and politeness in new and on-going group setting; asserts self in familiar and unfamiliar social situations, relates well to others; responds appropriately as the situation requires; takes an interest in what others say and do.

Additional Information

What is the AccuVision Workforce Readiness System?

• A video based selection and development assessment system that measures up to 8 essential skills desirable in today's entry level work positions.
• Comprised of video simulations, each depicting a realistic customer care situation and four possible response options.
• Provides a feedback report that details the participant's probability of success, strengths, and developmental needs.
• Generates a structured interview guide based on the participant's responses.

How can the AccuVision Workforce Readiness System be used?

• Selection of entry level workforce candidates.
• Benchmark current skill levels against a national database.
• Identify the strengths and developmental needs of existing personnel.
• Integrates into the existing Human Resource strategy.

Why use the Workforce Readiness System?

• Greater accuracy in hiring and promotional decisions.
• Reduces employee turnover.
• Streamlines the selection process.
• Predicts job performance four times as well as a typical interview.
• Compliance with the ADA and EEO requirements.

Flexible and easy to use

• Can be used as a stand-alone tool or as part of an overall evaluation process.
• Administratively simple, requires minimal training.
• Can be administered individually or to large groups.
• Responses are computer scored and results are immediately available via web or modem.
• Customer service support is available 24 hours a day, 7 days a week.

Learn More

Click on the link below to view a sample report.
Workforce Readiness System Sample Applicant Feedback Report (Customer Care Module)

 

For purchase information and to determine if the Customer Service System can benefit you and your company please contact The Resource Connection via e-mail or call toll free
1-888-426-0511.