AccuVison Teller & Financial Service System
The Teller & Financial Services System measures the skills and abilities of tellers and new account representatives. Skills measured include:
Judgment - To effectively apply general operating policies and procedures to customer situations and to effectively establish work priorities.
Customer Relations - To create and maintain a positive company image by interacting with others in a polite, professional, and proactive manner.
Solicits New or Additional Business - To effectively solicit new or additional business from customers or potential customers.
Identifies Customers' Dissatisfaction - To recognize potential causes of customer dissatisfaction.
Attention to Detail - To properly attend to detail by identifying errors and discrepancies in transactions and other numerical records.
Math Ability (optional section) - To accurately perform and understand basic numerical computations.
- System Description
- Validity Information
- Learn More
System Description
The AccuVision Teller & Financial Services System is
composed of four different sections, all of which are presented on video
tape. There is an interactive section, a transaction processing section,
a number matching section, and a math section. 
The
interactive section contains 13 video simulations depicting job relevant
situations in which an employee is shown interacting with a customer
or a peer. Both face-to face and telephone interactions are included
in the system. At a critical point in each simulation, the participant
is asked to choose which of the behavioral options he/she feels is the
most effective way of dealing with the situation, and which of the options
is the least effective way of dealing with the situation. Each behavioral
option is presented on screen in text format and acted out on the video.
This reduces the impact of reading ability, and standardized the meaning
of the textual choice for all participants.
The AccuVision Teller & Financial Service System is very easy and time efficient to administer. The system can also be administered to a large group of people in a single testing session. And the testing session and scoring procedure can be administered by virtually anyone within the organization; it does not need to be someone who is proficient in testing or computers.
The test can be administered in one hour.
Validity Information
A concurrent validation study was conducted to determine the degree of correlation between incumbents' scores on the AccuVision Teller & Financial Services System and their current on-the-job performance. Over 1000 incumbents participated in the validation study. These incumbents had performance ratings filled out by their supervisors and then took the test. The correlation between on-the-job performance ratings and the AccuVision System was .42. This is a marked improvement over traditional employment interview and paper-and-pencil validity correlations, which typically range from .12 to .20, and provides four times the prediction compared to the typical interview.
EEOC considerations were assessed in the validation study, and the system was found to predict equally well for all groups (i.e., females, males, blacks, whites, etc.).
Learn More
Click
on the link below to view a sample report.
Teller & Financial
Service System Sample Applicant Feedback Report
For purchase information and to determine if the Teller & Financial Service System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.