AccuVison SuperMarket System
The Supermarket Customer Service System & the Supermarket Sales System measures the skills and abilities of personnel in customer service/customer contact positions. The skills measured by each system include:
Supermarket Customer Service System
Establishing and Maintaining Customer Loyalty - To optimize and increase customer retention through positive interactions with customers. Included here is accurately perceiving customer needs and/or problems and choosing a course of actions that will promote a positive store image.
Commitment to Quality - Proactively initiates action to provide customers and peers with assistance.
Decision Making/Judgment - Making sound decisions regarding the application of store activities and the need to refer sensitive or difficult customer situations to management personnel.
Supermarket Sales System
Analyzing Customer Needs - Clarifying customers' needs, concerns and potential receptivity to additional sales efforts.
Affecting Buying Decisions - Actively influencing customers to make specific purchases.
- System Description
- Validity Information
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System Description
The AccuVision Supermarket Customer Service
System is designed to measure the skills necessary for success
in entry-level positions 
within a supermarket. The AccuVision
Supermarket Customer Service System depicts job relevant situations
in which an employee is shown interacting with a customer or
a peer. Both face-to-face and telephone interactions are included
in the system. At a critical point in each simulation, the
participant is asked to choose one of four behavioral options
corresponding to what he/she would do if they were in the situation.
Each behavioral option is presented on screen in text format
and acted out on the video. This reduces the impact of reading
ability, and standardizes the meaning of the textual choice for all
participants.
The test, with all sections, can be administered, to individuals or groups, in one hour and 38 minutes.
Validity Information
A concurrent validation study was conducted to determine the degree of correlation between incumbents' score on the AccuVision Supermarket Customer Service System and their current on-the-job service performance. AccuVision provides four times the prediction compared to the typical interview.
EEOC considerations were assessed in the validation study, and results showed that there were no differences on test performance among different groups (i.e., females, males, blacks and whites).
Learn More
Click
on the link below to view a sample report.
Supermarket
System Sample Applicant Feedback Report
For purchase information and to determine if the Supermarket System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.