AccuVision Retail System
The Retail System measures a variety of job related skills. Specifically, the Customer Relations Module measures a Sales Associate's ability to initiate customer contact, build customer relations and make appropriate decisions. The Sales module measures the associate's ability to determine customer needs, build and close the sale. The skills measured by this system include:
Interactive Customer Relations Skills
- Initiating
Customer Contact
To determine customer needs for a product/service by listening and asking questions, as well as accurately explaining the benefits of the product/service. Included is the ability to create a positive company image by interacting with others in a polite, professional, and proactive manner. - Building
Customer Relations
To guide and coordinate the activities of others to meet customer needs and enhance customer satisfaction. - Decision
Making/Judgment
To make sound decisions regarding the application of policies and guidelines, as well as develop solutions for dealing with problem situations. Included is the ability to refer sensitive or difficult customer situations to management personnel or a more senior sales associate.
Interactive Sales Skills
- Determining
Customer Needs
Facilitating the sales process by listening and asking questions to: obtain information about the customer's needs for the product/service and identify any areas of concern the customer may have. - Building
the Sale
Guiding and coordinating the activities of others to meet customer needs and enhance customer satisfaction. Included is the ability to identify additional sales opportunities and motivate customers to return for future purchases. - Closing
the Sale
Making recommendations/proposals, being persistent, overcoming resistance, and closing the sale.
- System Description
- Validity Information
- Learn More
System Description
- Developed in partnership with
National Retail Institute's (NRF) National Job Skill
standards for professional
retail sales associates. - Comprised of video simulations, each depicting a realistic retail sales situation and four possible response options.
- Provides a feedback report that details the participant's probability of success, strengths, and developmental needs
- Generates a structured interview guide based on participant's responses.
- Target time for this video assessment is approximately one hour. Within this hour participants will complete two or three sections: 1) Customer Relations and or / Sales video situations and 2) the Trainability section
Validity Information
Officially recognized by the National Retail Federation (NRF). By design, the National Retail Federation's Job skill standards form the foundation of the AccuVision Retail system. In fact, the NRF has officially recognized the AccuVision Retail System as one that measures and trains specifically to it's identified job skill standards.
The Retail System is in compliance with the ADA and EEOC requirements.
Learn More
Click
on the link below to view a sample report.
Retail
Sales System Sample Applicant Feedback Report
For purchase information and to determine if the Retail System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.