AccuVision Office Success Skills
The Office Success Skills System measures skills and abilities of secretarial and clerical personnel. The skills measured include:
Customer Relations - To effectively deal with internal and/or external customers in an interpersonally sensitive manner.
Organizing and Prioritizing - To effectively establish priorities and coordinate work activities for self and others. Problem Solving - To generate quality solutions for dealing with problems and interpersonal conflicts.
Proofreading - To accurately identify errors in grammar, word usage, etc., in typewritten materials.
Attention to Detail - To properly attend to detail by identifying errors despite time pressures.
- System Description
- Validity Information
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System Description
The AccuVision Office Success Skills System is composed
of three different sections, all of 
which
are presented on video tape. There is an interactive section,
a proofreading section, and a number matching section.
The interactive section contains 12 video simulations depicting job relevant situations in which an employee is shown interacting with a customer or a peer. Both face-to-face and telephone interactions are included in the system. At a critical point in each simulation, the participant is asked to choose which of the behavioral options he/she feels is the most effective way of dealing with the situation, and which of the options is the least effective way of dealing with the situation. Each behavioral option is presented on screen in text format and acted out on the video. This reduces the impact of reading ability, and standardizes the meaning of the textual choice for all participants.
The AccuVision Office Success Skills System is very easy and time efficient to administer. The system can also be administered to a large group of people in a single testing session. And the testing session and scoring procedure can be administered by virtually anyone within the organization; it does not need to be someone who is proficient in testing or computers. The test can be administered in one hour.
Validity Information
A concurrent validation study was conducted to determine the degree of correlation between incumbents' scores on the AccuVision Office Success Skills System and their current on-the-job performance. Over 300 incumbents participated in the validation study. These incumbents had performance ratings filled out by their supervisors and then took the test. The correlation between on-the-job performance ratings and the AccuVision System was .51. This is a marked improvement over traditional employment interview and paper-and-pencil validity correlation, which typically range from .12 to .20, and provides four times the prediction compared to the typical interview.
EEOC considerations were assessed in the validation study, and the system was found to predict equally well for all groups (i.e., females, males, blacks, whites, etc.).
Learn More
Click
on the link below to view a sample report.
Office
Success Skills Sample Applicant Feedback Report
For purchase information and to determine if the Office Success Skills System can benefit you and your company please contact The Resource Connection via e-mail or call toll free 1-888-426-0511.